Are you seeing an error message saying ‘The site is experiencing technical difficulties’ on your WordPress website?
This error message is shown when your website is broken because of a serious problem with PHP code somewhere on your website.
In this article, we’ll show you how to track down the problem code and fix ‘The site is experiencing technical difficulties’ error message in WordPress.
What Is the Technical Difficulties Error in WordPress?
Your WordPress website is built using the PHP programming language. Any problem with that code can break your website.
In the past, a fatal PHP error would lead to the White Screen of Death. A helpful feature introduced in WordPress 5.2 has improved fatal error protection, so now an error message is displayed instead of a blank screen: “The site is experiencing technical difficulties”.
If you try to log in to your site, then you’ll see a slightly different message: “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
Or you may see this error message instead: ‘There has been a critical error on this website.’
PHP is used in the WordPress core, themes, and plugins, so these are possible sources of the problem. For example, you may have recently copied and pasted code snippets to your website, or there may be a conflict between a plugin or theme and some custom code.
Your job will be to track down the source of the error and then fix it.
With that being said, let’s take a look at how to fix ’The site is experiencing technical difficulties’ in WordPress. We’ll cover two methods, and the first is the simplest, as long as you received an email about the error.
- Method 1: Fixing Technical Difficulties Error Using Recovery Mode
- Method 2: Fixing Technical Difficulties Error Manually
Method 1: Fixing Technical Difficulties Error Using Recovery Mode
The technical difficulties error message isn’t very helpful. Luckily, WordPress sends an email with details about the cause of the error to your website’s admin email address.
Many WordPress sites have issues sending emails, so if you didn’t get the email, then you’ll be able to follow Method 2 to fix the error.
In your inbox, you should see an email with the subject line ‘Your Site is Experiencing a Technical Issue’. It will contain helpful information about what caused the error on your website.
For instance, in the following screenshot, the email explains that the error was caused by the Porto theme. It also includes a special link that will allow you to log in to your site in recovery mode to investigate and fix the issue.
Now you just need to click on the link to WordPress recovery mode, which will take you to your WordPress admin area.
First, you’ll be asked to log in to WordPress.
Once you are logged in, you will see a notification explaining that you are in recovery mode. You will also see a link to where you can go to fix the problem.
For instance, in the following screenshot, the message tells us that one or more plugins failed to load properly and provides a link to the plugins page.
Once you click on the link, you will see the misbehaving plugin. You will also see exactly which line of code caused the error.
You can go ahead and deactivate the plugin for now.
Similarly, if the issue is with your theme, then you will see a link to the themes page. At the bottom of the page, you can see the theme causing the issue.
You can simply change your WordPress theme, or delete the broken theme and reinstall a fresh copy of the same theme from the official source to see if that resolves the issue.
Once you have addressed the issue, you can simply go ahead and click on the Exit Recovery Mode button at the top.
In most cases, your WordPress website will now be working normally.
However, if you are still seeing the technical difficulties error in WordPress, then you can try the troubleshooting steps in the next step.
Method 2: Fixing Technical Difficulties Error Manually
If you didn’t receive the WordPress notification email about the technical difficulties error, then this is how you can troubleshoot and fix the technical difficulties error in WordPress.
If the error was caused by a recent action you took, then you can simply undo that action to fix the issue.
For instance, if you installed a new plugin and activating it caused the technical difficulty, then you need to deactivate that plugin. We’ll show you how to do that in the first step below.
On the other hand, if you are unsure, then you can simply follow these steps.
Deactivate All WordPress Plugins
The technical difficulties error may be caused by a faulty or conflicting plugin. The easiest way to remove the problem is to disable the plugin.
However, you have two problems. You don’t have access to the WordPress admin area, and you don’t know which plugin to deactivate.
So you will need to deactivate all WordPress plugins. Don’t worry, you can easily reactivate them once you get access to your WordPress admin area.
Simply connect to your WordPress website using an FTP client or the file manager app in your WordPress hosting control panel. Once connected, you need to navigate to the /wp-content/ folder.
Inside the wp-content folder, you will see a folder called plugins. You need to right click this folder then select ‘Rename’ from the menu.
Next, change the name of the plugins folder to anything that you like. In our example, we’ll call it plugins-deactivated.
Once you do this, all of your plugins will be deactivated and you can visit your website to see if the technical difficulties message has disappeared.
If the error message is still displayed on your site, then it is not caused by a plugin. You should rename the folder back to plugins and move on to the next step below.
However, if the error message is no longer displayed, then you will need to find which one was the source of the problem. Start by renaming the folder back to plugins.
Now you can log in to your WordPress admin area and navigate to the Plugins » Installed Plugins page. You need to reactivate the plugins one by one so you can identify which one caused the error.
You can then delete that plugin from your site using FTP or ask the plugin author for support.
Switch to Default Theme
If the problem wasn’t caused by a plugin, then you should next check if your theme is causing the error. To do that, you need to replace your current theme with a default theme.
First, connect to your website using an FTP client and go to the /wp-content/themes/ folder. It contains all installed themes on your website.
Next, you need to right click your current WordPress theme and download it to your computer as a backup.
After that, you can safely delete your current theme from your website. You’ll need to right click your theme folder and select ‘Delete’.
Your FTP client will now delete the theme from your website.
If you have a default WordPress theme such as Twenty TwentyTwo installed on your website, then WordPress will automatically start using it as the default theme. However, if you don’t have a default theme installed, then you need to manually install it using FTP.
If the technical difficulties error is no longer displayed when visiting your site, then your theme is the cause of the problem.
Another possible way to fix the error is to look at your theme’s functions.php file. If there are extra spaces at the bottom of the file, then you need to remove them. Sometimes that fixes the issue.
Otherwise, you should consider reinstalling a fresh copy of your theme. For more details, see our beginner’s guide on how to install a WordPress theme.
If your website isn’t experiencing technical difficulties because of a faulty plugin or theme, then the problem may be a corrupt WordPress core file or there may be malware on your site.
Simply go to WordPress.org and download a fresh copy of WordPress to your computer. After downloading the file, you need to unzip it to your computer. This will create a folder called wordpress which contains all the files you need for the reinstall.
Next, you need to connect to your WordPress site using an FTP client or the file manager app in your hosting control panel.
Once connected, you need to navigate the right pane to the root folder of your website. The root folder is the one that contains the wp-admin, wp-content, wp-includes, and wp-admin folders.
Now navigate the left pane to the fresh wordpress folder you just created. You need to select the files inside this folder and upload them to your website.
Your FTP client will ask if you want to overwrite these files or skip them. You need to select ‘Overwrite’ and check the box next to ‘Always use this action’ option.
Now you can click on the OK button to continue. Your FTP client will replace all your core WordPress files with fresh copies from your computer.
Once finished, you can try visiting your website to see if this resolved the error.
If the technical difficulty was caused by a corrupt WordPress core file or malware, then the error message should no longer appear.
Contact Your Hosting Provider
If you’ve tried all the steps above and are still seeing the ‘The site is experiencing technical difficulties’ message, then you can ask for help.
You should contact your WordPress hosting provider to see if there is anything they can do. Many providers offer excellent technical support and may be able to solve your problem.
For example, they may be able to check the server error logs or restore a backup of your WordPress site. They will let you know how they can help and what you should do next.
For the best results, make sure you check our guide on how to properly ask for WordPress support and get it.
We hope this tutorial helped you learn how to fix ‘The site is experiencing technical difficulties’ in WordPress. You may also want to learn how to speed up WordPress performance or see our ultimate WordPress SEO guide to improve your SEO rankings.
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