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A couple of years ago, “to zoom” simply meant adjusting your camera focus. Nowadays, it has gotten a whole new meaning. The need for online conference call services has made it a household name, along with many other tools that help remote teams perform efficiently.
With conference call services, getting your team together in a virtual room can be as easy as sending a link to the members to join the meeting. Not only is this reducing costs, it also offers great flexibility, leads to better communication, and improves productivity. Most conference call services include a video conferencing feature, while some, like Zoom, specialize in it. These services can totally eliminate the need for an office and help folks get work done in hybrid work environments.

Best Conference Call Services
Best Conference Call Services

Depending on your requirements, you can choose from standalone conference calls or a whole set of business communication tools in one package. These are some of the features that the best conference call services bring to the picture:

  • High-quality audio and video (at least 1080p video, and HD audio).
  • Reliable and secure connectivity.
  • Ease of use, with intuitive interface.
  • Compatibility with a wide range of devices.
  • Browser-based and app interfaces.
  • Dial-in conference lines.
  • Flexible meeting duration, number of meetings and participants.
  • Screen sharing.
  • Chat functionality and breakout chat rooms.
  • Direct messaging, private chatting, personal meeting rooms.
  • Sharing videos and file attachments in chats.
  • Saving chat logs, recording and transcription capabilities.
  • Cloud storage for meeting recordings.
  • Polls and surveys, annotating and whiteboards.
  • Integrations with apps like calendars, Slack, Salesforce, Google Workspace, and Microsoft 365, plus other collaboration tools.
  • International calls.
  • Virtual backgrounds.
  • End-to-end encryption.
  • Analytics to examine team communications.
  • Spontaneous conference calling, i.e., without pre-scheduling.
  • Operator-assisted calls to welcome and identify callers.

Best conference call services in 2021

RingCentral

Best conference call services: RingCentralBest conference call services: RingCentral

💸 Pricing:
Four plans are available. Essentials at $19.99/user/mo offers messaging and phone services.
To add video, choose Standard or Premium at $27.99/user/mo and $34.99/user/mo. Ultimate at $49.99 adds unlimited storage. All plans except Ultimate offer a free trial.
🧰 Key features:

  • A single platform to power all connections – message, video, phone, contact center
  • Flexible and powerful cloud phone system with call forwarding, call flip and more
  • Local numbers, toll-free and vanity numbers and extensions
  • Configure and manage presence status – Available, Invisible, Do Not Disturb
  • Video conferencing with up to 500 people worldwide, audio conferencing with up to 1000 people worldwide
  • RingCentral rooms that convert any sized room into a conference room
  • Advanced phone system administration, greetings, multi-level IVR
  • Number porting, music on hold and dial-by-name directory
  • Multi-site management, call monitoring, call logs and analytics
  • Extensive coverage with full service in 40+ countries and inbound virtual numbers in 100+ countries.

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Best conference call services: ClickMeetingBest conference call services: ClickMeeting

💸 Pricing:
Besides custom plans for Enterprises that facilitate virtual events for up to 10,000 people, there are two plans – Live and Automated at $30 and $45 per month respectively. That’s for up to 25 users, and rates increase with the increase in users.
There’s a discount of up to 20% for annual payments, as well as a 30-day free trial.
🧰 Key features:

  • Browser-based software platform for webinars, online classes, virtual events and more
  • Unlimited number of online meetings and webinars
  • Edu mode available where presenters see all attendees and microphones muted by default
  • Video quality powered by the latest WebRTC technology
  • Option to record in SD or HD quality
  • Screen sharing and screen control options. Presentation mode included
  • Q&A, poll surveys, private chat on offer
  • Call to action and event landing pages
  • On-demand webinars and automated recurring webinars
  • Auto stream on Facebook or YouTube. Auto-publish to profile page or auto record to Dropbox.

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Best conference call services: GoToMeetingBest conference call services: GoToMeeting

💸 Pricing:
Professional Plan at $12/organizer/mo, billed annually accommodates up to 150 participants. The Business Plan accommodates double the number of participants at $16/organizer/mo, billed annually.
🧰 Key features:

  • Secure online meetings with best HD Video and audio quality
  • Screen sharing, keyboard and mouse sharing
  • One-click meetings and in-session chat
  • Built-in audio with VoIP and toll. Toll free and Call Me included
  • Commuter mode and background noise suppression
  • Mobile conferencing and conference calling
  • Single sign-on and encrypted sessions
  • Lock meetings and dismiss attendees
  • Up to 250 attendees, available in 190+ countries
  • Unlimited cloud recording and transactions.

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Best conference call services: ZoomBest conference call services: Zoom

💸 Pricing:
Full featured basic plan for free with unlimited one-to-one meetings that can go up to 30 hours. Group meetings are limited to 40 minutes. Pro Plan at $14.99/license/mo offers 1GB cloud recording. Small Business Plan at $19.99/license/mo and Large Enterprise-ready plans.
🧰 Key features:

  • Full-featured solution that includes meetings, chat rooms, events and more
  • Up to 100 participants in each meeting, 1000 with Large Meeting add-on
  • Social media streaming
  • Managed domains, company branding
  • Single sign-on, recording transcripts
  • Virtual background, screen sharing, co-annotation on screen share
  • Telephone dial-in, Break-out rooms, Waiting rooms, Private and Group chat
  • Personal meeting id, spotlight multiple people
  • Optional add-on plans or audio-conferencing, large meetings, cloud storage
  • Highly user friendly, with tiered support packages.

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LifesizeLifesize

💸 Pricing:
The Plus Plan for mid-sized businesses is designed for a minimum of ten hosts and starts from $14.99/host/mo. You can try for free for 30 days. If you have a need for a minimum of 50 hosts, you can request for customized plans.
🧰 Key features:

  • Secure and scalable meeting solutions with purpose-built tools for team collaboration
  • Interoperability with other team collaboration solutions like Microsoft Teams, Webex, GoToMeeting and more
  • 4K video quality, superior audio experience
  • Solutions to work in hybrid environments across any meeting room, service, contact center, customer touch point
  • White label Lifesize platform to fit the look and feel of your brand
  • Every meeting recorded instantly and shareable in the cloud
  • Analytics to optimize how your team communicates
  • Live streaming
  • Add-ons for unlimited audio conferencing and video enabled contact center
  • One-to-one group and group chat, encrypted meetings.

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GrasshopperGrasshopper

💸 Pricing:
Plans start at $26 per month, with capacity to host up to ten participants. Free trial available.
🧰 Key features:

  • A full virtual phone system that includes a conference calling feature
  • Toll-free, vanity and local numbers
  • Features include custom greetings, extensions and call handling
  • Works with existing phone, no need to buy additional equipment
  • Business texting
  • VoIP + WiFi calling
  • Voicemail transcription
  • Virtual receptionist, instant response
  • Connects to existing personal phone number
  • Works with or without an app.

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DialpadDialpad

💸 Pricing:
Offers calling, messaging, meetings, contact center, and outbound calling. Video meetings lasting up to 45 minutes are free and allow a maximum of ten participants. The Business Plan charges $15/user/mo (billed annually) and allow meetings lasting up to five hours and 100 participants max.
🧰 Key features:

  • Screen sharing and unlimited call recordings
  • Recording transcripts and unlimited video recordings
  • Auto dial-out to participants
  • Custom hold music
  • Audio and video-conferencing, HD audio
  • In-meeting chat
  • Automated post meeting notes
  • Google and Outlook calendar integration
  • Integration with other popular software like Evernote, Salesforce, Twitter, LinkedIn and more
  • International dial-in, toll-free conference numbers.

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WebexWebex

💸 Pricing:
Basic plan for free allows up to 100 people, screen sharing and a personal room. Meet & Call plan costs $25/mo and allows up to 200 people. The Call Plan works out to $17/mo and the Meet Plan, $15/mo.
🧰 Key features:

  • Features that cover calling, messaging, meeting, events, customer experience and management
  • Cloud recording storage, MP4 recordings and transcriptions
  • Cloud-based phone number for each license, phone menus, extensions and more
  • Breakout rooms and virtual background
  • File transfer during meeting
  • Toll dial-in, add alternate host
  • Stream meetings from Facebook Live
  • Schedule meetings from Google Calendar, Microsoft Outlook Calendar, or Microsoft Office Suite
  • Chat, notes, raise-hand and polling
  • Full screen video with four layout options, including gallery view.

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Microsoft TeamsMicrosoft Teams

💸 Pricing:
Besides a free plan, there’s the Business Basic and Business Standard at $5/user/month and $12.50/user/month (annual subscription that auto-renews). It forms part of the Microsoft 365 package.
🧰 Key features:

  • Enables you to meet, chat, call and collaborate in one place
  • Group chat and one-to-one messaging
  • Meeting can cover up to 300 people
  • Switch from group chat to video conference at the touch of a button
  • Scheduled meetings and meeting recordings
  • Group calling, cloud voicemail and call transfers
  • Find, share and edit files in real time using familiar apps like Word, Excel
  • 24 hours maximum meeting duration
  • Screen sharing, customized backgrounds
  • Host webinars that include attendee registration pages, email confirmations and reporting.

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FreeConferenceCallFreeConferenceCall

💸 Pricing:
A Pay-What-You-Can pricing structure that recommends an Average rate of $8.21/mo as against a comparable Market rate of $15/mo from competitors. It also suggests a payment of $4/mo.
🧰 Key features:

  • Breakout rooms and meeting recordings
  • High quality audio conferencing
  • 83+ international dial-in numbers
  • Seamlessly escalate calls to full video meetings
  • Whiteboarding
  • Custom greetings and hold music
  • Save important meetings and share with anyone
  • Make and receive unlimited calls and texts
  • Easily check voicemails in the app
  • Available in 83 countries and offers local dial-in numbers in 70+ countries.

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